**Shipping and Delivery Policy for Le Colonial Suites**
Le Colonial Suites offers shipping and delivery for select items purchased directly from our hotel or website, such as gift vouchers, souvenirs, or hotel merchandise.
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**1. Shipping Process**
– **Order Confirmation:** Once an order is placed, you will receive a confirmation email with your order details and expected delivery timeframe.
– **Processing Time:** Orders are typically processed within [Insert Processing Time, e.g., 2-3 business days] after payment confirmation. For personalized or special-order items, additional processing time may apply.
**2. Shipping Rates and Delivery Time**
– **Shipping Rates:** Shipping costs are calculated based on the delivery address, package weight, and chosen shipping method. You will be able to review shipping fees during checkout.
– **Delivery Time:** Delivery times vary by location and shipping method. Standard delivery within India usually takes [Insert Range, e.g., 5-7 business days], while international deliveries may take longer.
**3. Delivery Locations**
– We currently offer delivery within India and to select international locations. Please contact us at lecolonialsuites@gmail.com or 7788996599 for inquiries about international delivery availability.
**4. Tracking Your Order**
– Once shipped, a tracking number will be provided so you can monitor your order’s progress.
**5. Lost or Damaged Items**
– **Lost Packages:** If a package is lost in transit, please contact us at lecolonialsuites@gmail.com. We will work with our shipping provider to investigate and resolve the issue.
– **Damaged Items:** If your order arrives damaged, please contact us within [Insert Timeframe, e.g., 48 hours] of delivery with photos of the damage, and we will assist you in arranging a replacement or refund.
**6. Returns and Exchanges**
– For eligible items, returns or exchanges may be arranged if requested within [Insert Timeframe, e.g., 14 days] of receipt. Return shipping costs may apply. Please refer to our Return Policy for more details.
Thank you for choosing Le Colonial Suites. For any additional questions regarding shipping and delivery, please reach out to us at lecolonialsuites@gmail.com or 7788996599.